1. Slide
60 seconds
Discuss in your teams your strategy - how you will make it, what supplies you will need. Scissors = $2 Bottle = $3 Bubble Mix = $3 String = $1 Metal Ring = $5 Paper plate = $3 Cookie cutter = $5 Straw = $2 Popsicle stick = $2
biggest bubble competition
2. Drawings
330 seconds
Draw a picture to describe your reaction to the biggest bubble competition
3. Slide
60 seconds
Consumer Guarantee Act (CGA): a law that makes sure customers get what they pay for and, if needed, a repair, refund or replacement for a faulty product or substandard service. Fair Trading Act (FTA): protects consumers from misleading and deceptive trader behaviour, and unfair trading practices. These behaviours can include anything from false claims about what a product is made from or where it comes from, unfair sales practices, and key details being hidden in fine print.
Concepts:
4. Poll
30 seconds
Who was the consumer in the Biggest Bubble competition?
- Teacher
- Students
5. Poll
30 seconds
Who was the Retailer in the Biggest Bubble competition?
- Teacher
- Students
6. Slide
60 seconds
7. Drawings
360 seconds
Draw a picture to describe some consumer problems you have experienced in real life
8. Open question
360 seconds
Describe some consumer problems you have experienced in real life
9. Slide
60 seconds
the New Zealand government has introduced legislation to regulate the consumer market and that there are 2 key areas of consumer law: Consumer Guarantee Act (CGA) and Fair Trading Act (FTA).
Did you know?
10. Slide
60 seconds
11. Open question
360 seconds
How does the NZ Consumer Guarantee Act help protect consumers? describe your groups cut out.
12. Slide
60 seconds
Unsure? - Check out these websites for help
Citizen’s Advice Bureau, www.cab.org,nz Standards New Zealand, www.standards.co.nz Consumer’s Institute, www.consumer.org.nz Commerce Commission, www.comcom.govt.nz
13. Slide
60 seconds
Act out the scenarios
Would you pay $150 or $15 for a T-shirt? What if I’ve changed my mind? Are sale goods really cheaper? Can I use it for this? Is it safe? Is that weight correct? What if I damage the goods? What if I don’t follow the instructions? What if the goods don’t work or are faulty?
14. Slide
60 seconds
3 volunteer actors/actresses are needed for "the shopping dilemma"
15. Slide
60 seconds
Returning an Item: Before you go to the shop … get organised…get the facts together Write down: The problem Any information you can remember about the purchase if you do not have the sales receipt (eg: date of purchase, the amount you paid for it, who served you, etc)
16. Slide
60 seconds
Find out your rights under the CONSUMER GUARANTEES ACT. Remember if the fault is minor, - the shop can decide whether to repair the goods, replace the goods or give you a refund. If the fault is serious, you are entitled to choose the solution. Collect anything in writing that can help prove your case, eg: sales receipt, advertisement, etc.
17. Slide
60 seconds
Plan what you are going to say: Keep it simple. Explain the facts. “I bought this sports bag here last week but the strap has broken.” Tell the trader what you want done about the problem. “I would like the strap fixed please and I need to be sure that it won’t break again when I carry my sports gear.” Practice what you are going to say. Consider whether you want to take a friend or adult for support. If you do want support then arrange for them to come with you.
18. Slide
60 seconds
At the store: Speak first to the sales assistant. If you do not have a successful conversation with the sales assistant, you can ask to speak to the manager. Stay calm and polite. Explain the problem and tell them what you would like done. Don’t enter into arguments about whose fault the problem is. Don’t let the retailer say that the goods must go back to the manufacturer. The retailer must fix the problem. Keep repeating what is wrong with the goods and/or service and what you want done about it.
19. Drawings
450 seconds
Visualise - Draw a picture of yourself returning an item. Show calm and respectful interactions
20. Open question
240 seconds
How well did the actors/actresses show the points? Explain why you think that.
21. Slide
60 seconds
Use one of the scenarios or invent your own and practice a short skit of returning a defective item.
22. Open question
180 seconds
What do you think are the most important consumer protections provided by the NZ Consumer Guarantee Act?
23. Poll
30 seconds
You buy a birthday gift for your sister but later find that she was given the same thing by someone else. Are you entitled to take the gift back and get a refund?
- Yes
- Yes, but only if you have the receipt
- No
24. Slide
60 seconds
Correct answer
No - there is nothing wrong with the product so they dont have to give you your money back
25. Poll
60 seconds
You buy a pair of jeans on sale. When you get home you discover a large tear. When you go back to the shop the manager points to a sign saying "No refunds on sale items". She refuses to give you your money back or provide a replacement pair of jeans. Can she do this?
- Yes
- Yes but only if you saw the sign before you bought the jeans
- No
26. Slide
60 seconds
Correct answer
No - the product is still faulty and not fit for purpose
27. Poll
60 seconds
How long do you have to return an item if you have changed your mind about it?
- 24 hours
- 7 day
- 1 month
- no time - an item cannot be returned because you changed your mind
28. Slide
60 seconds
Correct answer
no time - an item cannot be returned because you changed your mind
29. Poll
60 seconds
Your PlayStation develops a major fault which will cost $400 to repair. The 12 month manufacturer's warranty expired 3 weeks ago. Do you have to pay for the repairs?
- Yes
- no
- It depends on the individual retailers repair policy
30. Slide
60 seconds
Correct answer
No
31. Poll
60 seconds
You receive a flyer in the mail advertising a Nintendo Switch + accessories for $999 - a very good deal. When you go to buy it the store apologises and explain that the flyer was wrong - the correct price is $1999! Do they have to sell it to you at the lower advertised price?
- yes
- no
32. Slide
60 seconds
Correct answer
yes - retailers must honour the advertised price
33. Poll
60 seconds
You buy a motorbike at an auction. The motorbike is described as being "in working order". When you get it home it doesn't work at all. Are you entitled to a refund?
- Yes
- Yes, unless there was a sign at the auction stating "no refunds"
- No
34. Slide
60 seconds
Correct answer
Yes - the product was described as being in working order
35. Poll
60 seconds
You try to use a gift voucher from last year's birthday, but the retailer says their vouchers expire after six months. They point out the expiry date printed on the back of the voucher. Can they refuse to honour the voucher?
- Yes
- No
36. Slide
60 seconds
Correct answer
Yes - they can refuse to honour the gift voucher
37. Poll
60 seconds
Your motorbike repair bill is fair for the work done but you just don't have the money until you get your pocket money. The garage refuse to let you take the motorbike until you have paid for the repairs in full. Can they do this?
- Yes
- Yes, but only if the repair bill is for more than $1000
- No
38. Slide
60 seconds
Correct answer
Yes - the mechanics can refuse to let you have your motobike
39. Poll
60 seconds
Your parent accept a $1200 quote for a putting in a new pool. The people do the work and then bills your parents $1850. He says the job took longer than he expected. Do you have to pay the new amount?
- Yes
- Yes, unless you have a written quote
- No
40. Slide
60 seconds
Correct answer
No - the purpose of a quote is so you know exactly how much it will cost you
41. Poll
60 seconds
You put a jacket on layby, but the next day you realise you can get the same jacket much cheaper elsewhere. When you try to cancel the layby, the retailer tells you he's keeping the $100 deposit you paid. Can he do this?
- yes
- Not if you can prove that the jacket can be bought much cheaper elsewhere
- no
42. Slide
60 seconds
Correct answer
No
43. Poll
40 seconds
How confident do you feel about knowing your consumer rights?
- Very confident
- Somewhat confident
- Not very confident
- I would definitely send my mum to do this
44. Poll
40 seconds
How confident do you feel about addressing a breach in consumer rights?
- Very confident
- Somewhat confident
- Not very confident
- I would definitely send my mum to do this
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