What does quality mean to you?
Quality is determined by how well something meets a specific set of standards. Quality can be assessed by measuring the level of accuracy, efficiency and reliability of a product or service. High quality products and services are often more reliable and have a longer lifespan.
Quality is determined by how well something meets a specific set of standards. Quality can be assessed by measuring the level of accuracy, efficiency and reliability of a product or service. High quality products and services are often more reliable and have a longer lifespan. 质量是通过物品或服务与特定标准的符合程度来确定的。 可以通过测量产品或服务的准确性、效率和可靠性来评估质量。 高质量的产品和服务通常更可靠，寿命更长。
Quality Assurance: the process of ensuring products and services meet certain standards defined by the customer.
Quality Control: the process of verifying that products and services meet certain standards.
Quality Improvement: the process of continuously improving products and services to ensure they meet and exceed customer expectations.
Did you know?
The quality of food items can be determined by the temperature at which they are stored. The quality of materials can be identified through the use of light microscopy. The quality of a product can be improved by the use of statistical analysis.
What do we mean when we talk about quality? How is it different from quantity?
What are the benefits of producing high-quality products? What are the drawbacks?
In what ways have you experienced quality in the products or services you've used?
What criteria do you use to determine the quality of a product or service?
In pairs: Select one task
Question: You are a small business owner selling quality products that are popular among your customers. How can you ensure that customers receive the same quality of products each time?
Think about the process of making the products. Research the materials used in the products and their cost. Consider the feedback from customers.
A: Design a quality control system for the products. B: Create a customer satisfaction survey to measure the quality of the products.
Which of the following is not a synonym for 'quality'?